Notice
Officers


Privacy Policy

Effective Date: 20 December 2023

Last Updated: 05 May 2025

Health Yaad Aayo ("HYA", "we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, or related services (collectively, the "Services").

1. Information We Collect

We may collect the following types of personal information:

a. Personal Identifiable Information (PII)

  • Name, address, phone number, email
  • Date of birth, gender
  • Government-issued ID (if required for medical travel or verification)

b. Health Information

  • Medical history and records
  • Lab test results
  • Doctor consultation notes and prescriptions

c. Technical Data

  • IP address
  • Device type and OS
  • Browsing data, location (if enabled)

d. Payment and Transaction Data

  • Billing address
  • Payment method (processed securely by third-party providers)

2. How We Use Your Information

We use your information to:

  • Provide and manage our services (appointments, lab tests, deliveries)
  • Facilitate tele-consultation and in-person visits
  • Deliver lab results and health reports
  • Arrange medical tourism and international health services
  • Process payments and invoices
  • Communicate with you (reminders, offers, customer support)
  • Improve and personalize our services

3. How We Share Your Information

We may share your data with:

  • Partner Labs, Pharmacies, Clinics, and Hospitals for fulfilling your requests
  • Doctors and Healthcare Professionals for consultations and treatment
  • Payment Gateways and Logistics Providersfor transaction and delivery support
  • Government Authorities when required by law
  • Travel Partners (Airlines, Visa Processors)for medical tourism purposes (only with consent)

We do not sell or rent your personal data.

4. Data Security

We implement robust technical and organizational measures to protect your information, including:

  • Data encryption (at rest and in transit)
  • Role-based access control
  • Secure cloud storage
  • Regular audits and vulnerability assessments

5. User Rights

You have the right to:

  • Access or request a copy of your personal data
  • Correct inaccurate or incomplete data
  • Request deletion (where applicable)
  • Withdraw consent for data usage
  • File a complaint with the concerned data authority

6. Cookies and Tracking Technologies

We may use cookies, analytics tools, and other tracking technologies to:

  • Understand user behavior
  • Improve service performance
  • Enhance your app experience

You can control cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not intended for users under the age of 16. We do not knowingly collect data from children without parental consent.

8. International Transfers

If you are using our services from outside Nepal, your data may be transferred to and processed in Nepal or other countries where our partners operate.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Health Yaad Aayo
Email: [email protected]
Phone: +977-1-5904677
Website: www.healthyaadaayo.com